Package UFO-S

UFO-S is a commitment-based service ontology whose conceptualization is based on the establishment and fulfillment of commitments and claims between service participants (service providers and service customers) along the service life cycle.

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Description

Class Summary

Agent	Agent is a category that represents the essential properties of any type of agentive substantial, such as person, organization, or software agent, which may have distinct principles of identity.
Customer Action	Customer Actions are actions performed only by the service customer.
Hired Provider Action	Hired Provider Actions are actions performed only by the hired service provider.
Hired Provider Claim	Hired provider claims are intrinsic moments that inhere in a hired service provider and are externally-dependent on a service customer.
Hired Provider Commitment	Hired provider commitments are intrinsic moments that inhere in a hired service provider and are externally-dependent on a service customer.
Hired Provider-Customer Interaction	Hired Provider-Customer Interactions are actions performed by both in an interaction.
Hired Service Provider	Hired Service Provider is a role play by the service provider if service negotiation succeeds.
Service Agreement	During service negotiation, service provider and target customer interact in order to establish an agreement regarding their commitments and claims with respect to an eventual service delivery.
Service Agreement Description	A Service Agreement Description describes a Service Agreement.
Service Customer	Service Customer is a role play by the Target Customer if service negotiation succeeds.
Service Customer Claim	Service customer claims are intrinsic moments that inhere in a service customer and are externally-dependent on a hired service provider.
Service Customer Commitment	Service customer commitments are intrinsic moments that inhere in a service customer and are externally-dependent on a hired service provider.
Service Delivery	Service delivery concerns the execution of actions aimed at fulfilling the commitments established in the service agreement.
Service Negotiation	A service negotiation is motivated by the interest of a target customer in the service offering, considering its contents (including the conditions to be satisfied by the service customer in case it hires the service provider).
Service Offer	Service offer is a communicative act, and what “counts as” a service offer depends ultimately on the (social) context in which services are offered.
Service Offering	A service offering is the social relator that arises from the service offer event, and that can be described by service offering descriptions, i.e., normative descriptions in UFO-C.
Service Offering Claim	Service Offering claims are intrinsic moments that inhere in the target customer community and are externally-dependent on the metacommitted agent (acting as service provider).
Service Offering Commitment	Service offering commitments and claims are social moments (in the sense of UFO-C), i.e., offering commitments are intrinsic moments, which inhere in the meta-committed agent (acting as service provider) and are externally-dependent on the target customer community.
Service Offering Description	The actual content of service offering commitments (and corresponding claims) depends on the particular service business model, and, therefore, can refer to several 64 different elements, such as conditions and requirements for providing the service, types of actions to be performed in the scope of service delivery, constraints, required customer’s commitments (such as payment), etc.
Service Provider	Service provider is the role played by agents when these agents commit themselves to a target customer community by a service offer event.
Target Customer	Target customers are agents that are members of a Target customer community.
Target Customer Community	Target customer community is a collective that refers to the group of agents that constitute the community to which the service is being offered.

Package UFO-S Description

UFO-S is a commitment-based service ontology whose conceptualization is based on the establishment and fulfillment of commitments and claims between service participants (service providers and service customers) along the service life cycle. UFO-S focus on the three main phases of the service life cycle, namely: service offer, service negotiation, and service delivery.